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Release your Team's Potential Through HPC Managed Services
Our team of HPC and Supercomputing Specialists has the essential expertise to offer top-tier user support for High-Performance Computing. We provide efficient problem-solving advice, ensuring a superior user experience.
When you have migrated HPC and supercomputing resources to the Cloud the provision of on-going, highly skilled user support becomes an essential tool to maintain productivity.
- Proactive User Support: Minimising downtime through a dependable, expert, effective user service working to the ITIL service level framework.
- Optimisation of Workloads: Benchmarking performance, maximising investment, identifying areas of cost reduction.
- System Admin Support: Delivering the skillset and knowledge required without risk or compromise to users or business.
- Research Support Executive (RSE): Working with researchers, bridging the knowledge gap between research and IT, enhancing capabilities, delivery of greater productivity.
“I was quickly paired with a specialist who answered all of my questions and resolved my computational issues”
HPC user,
HE customer
The Red Oak Managed Services (ROMS) offering includes:
(1) Traditional reactive system admin support:
- HPC user access management & support
- Cloud HPC infrastructure support
- HPC cluster incident management
- Standard workload support
- Standard application support and installation
- Application patch management
- HPC system problem management
(2) Proactive support:
- Cluster maintenance and updates
- Cloud provider cluster monitoring
- Cloud provider usage and cost reporting
- Quarterly review meetings
Why choose Red Oak Managed Services?
- Expert support offering a comprehensive list of system administration services
- Guaranteed Quality delivered through our professional, integral, customer focused team
- Team of multi cloud vendor certified HPC experts
- Speedy ticket resolution for incidents and service requests
- Specialist incident analysis and reporting
- Maintaining a strong and consistent workforce with complete holiday and sickness cover
- Mitigation of resource issues and potential knowledge gaps
- Service level and KPI performance guarantees
- Multi lingual team
- ITIL® Framework for efficient service management and solution delivery.
The Benefits of Our Service:
Peace of
Mind
Focus on your core business while we handle your HPC environment.
Increased
Efficiency
Reduce operational costs and maximise resource utilisation.
Improved
Productivity
Minimise downtime and ensure uninterrupted workflow.
Expert
Guidance
Leverage our deep HPC and Research Computing expertise to optimise your cloud investment.
With unparalleled experience in deploying major, multi-million-pound systems worldwide, Red Oak Consulting stands as a leader in the field.
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High-Performance Computing projects delivered
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HPC projects delivered on time
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HPC procurements ranging from £100K to £500 million
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Proven track record of customer satisfaction
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HPC in the Cloud projects
I highly recommend ROMS for their exceptional HPC (High-Performance Computing) support services. From the moment we engaged with them, their professionalism and expertise were evident. They demonstrated a deep understanding of our needs and provided tailored solutions that perfectly aligned with our requirements. Their level of engagement and commitment to delivering high-quality results matched our expectations. Red Oak Consultancy has proven to be a reliable and knowledgeable partner in the realm of HPC, and we continue to benefit from their valuable support.”
Lloyd’s Register
Explore our wider range of services
At Red Oak Consulting, we understand that every business is unique, with its own set of challenges and aspirations. That’s why our approach is flexible and customised to meet your specific needs.
Strategy & Planning
Build a HPC strategy that will deliver on current and future requirements for all users, including funding investment for a sustainable solution.
Procurement
Managing the complex process of HPC technical specifications, as in-depth as required, to deliver the right solution, on time and in budget.
Implementation
Reduce downtime, mitigate risk, improve performance and ensure reliability to enhance business productivity.
Expansion & Optimisation
Understand your workflows, the ratio of computational intensity vs data intensity, test performance, speed, agility, whilst analysing all HPC costs to understand its true value.
Cloud Consultancy
Understand the value of cloud computing for both businesses and users through enhanced capability, workload optimisation, and increased productivity.
Meet the Consultants
Nick
Roberto & Khaled
Samuel & Muneeb
FAQs
An HPC managed service provider will have the expertise in deploying, managing and supporting an HPC environment. They should have a track record of reliability and performance that allow HPC users to meet their KPIs.
Red Oak Managed Service (ROMS), has a comprehensive HPC support offering that encompasses all aspects of the HPC domain. ROMS is capable of supporting clusters located in the cloud or on-premises. Some of ROMS offerings include systems administration of HPC infrastructure, standard software support, an RSE service to assist with application benchmarking, profiling and optimisation.
HPC Managed Services provide numerous advantages, including:
- Dedicated, expert user support
- Continuity of support staff
- Retention of insitutional knowledge
- User issues are resolved swiftly within agreed timeframes
- Reduced downtime
- Increased user productivity
At first glance, HPC support can seem expensive though in reality, it is not. An internal HPC support team may consist of two to three FTE HPC specialists to allow for training, holidays, sickness, staff turnover etc. ROMS provides a team of HPC specialists that removes the expensive costs of an HPC support team from the customer. HPC administration requires experience and expertise. ROMS HPC support means your organisation and users can focus on productivity.
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Ready to Get Started?
Contact Red Oak Consulting today to experience the difference our unparalleled HPC managed services can make for your organisation.
